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Home Repair Forum | Moen faucet problem

There are 18 messages in this thread.

You are currently looking at messages 0 to 10.

Moen faucet problem - Han - 2009-05-24 19:35:00

I know there is an ongoing faucet discussion, but a new thread seems in 
order.

We have a Moen kitchen faucet, model Extensa.  It has developed a leak 
somewhere and despite some 3 visits by the local plumber and some $220 in 
charges, it still seems to leak somewhere.  All the fittings have been 
removed and retightened, it has received a replacement cartridge, and it 
still seems to leak from somewhere in the bottom "body".  It is not 
spraying, just dripping slightly, which is baffling the plumber and us.  

The faucet was installed during remodeling about 8 or 9 years ago.  

Recently we had to replace the water heater, because some riser pipe had 
completely corroded and was "shedding" waxy feeling white pieces (Zn 
hydroxide?) which plugged up things especially inside the sprayer hose.

We were told during the last plumber visit that if the leak persisted we 
shoul replace the faucet.  Something like if we bought the faucet, the 
plumber would after all this install it free of charge.

We like the way the faucet works and looks, but are a bit hestant a bout 
a direct replacement.  The Moen site lists it as $363.50, 

<http://www.moen.com/ecatalog/detail/extensa/chrome-one-handle-low-arc-
pullout-kitchen-faucet/_/R-CONSUMER%3A7560C> 

http://snipurl.com/ip9n8

but apparently it is possible to get it cheaper.

Does anyone have an opinion on the faucet or te problem?

-- 
Best regards
Han 
email address is invalid

Re: Moen faucet problem - Ken - 2009-05-24 19:57:00

Han wrote:
> I know there is an ongoing faucet discussion, but a new thread seems in 
> order.
> 
> We have a Moen kitchen faucet, model Extensa.  It has developed a leak 
> somewhere and despite some 3 visits by the local plumber and some $220 in 
> charges, it still seems to leak somewhere.  All the fittings have been 
> removed and retightened, it has received a replacement cartridge, and it 
> still seems to leak from somewhere in the bottom "body".  It is not 
> spraying, just dripping slightly, which is baffling the plumber and us.  
> 
> The faucet was installed during remodeling about 8 or 9 years ago.  
> 
> Recently we had to replace the water heater, because some riser pipe had 
> completely corroded and was "shedding" waxy feeling white pieces (Zn 
> hydroxide?) which plugged up things especially inside the sprayer hose.
> 
> We were told during the last plumber visit that if the leak persisted we 
> shoul replace the faucet.  Something like if we bought the faucet, the 
> plumber would after all this install it free of charge.
> 
> We like the way the faucet works and looks, but are a bit hestant a bout 
> a direct replacement.  The Moen site lists it as $363.50, 
> 
> <http://www.moen.com/ecatalog/detail/extensa/chrome-one-handle-low-arc-
> pullout-kitchen-faucet/_/R-CONSUMER%3A7560C> 
> 
> http://snipurl.com/ip9n8
> 
> but apparently it is possible to get it cheaper.
> 
> Does anyone have an opinion on the faucet or te problem?
> 

"A leak somewhere" is pretty vague.  Someone needs to find out where it 
is leaking and then make a decision on what to do.  I find a very slow 
leak can be detected best with a paper tissue as it absorbs the water 
easily.  I would say that a plumber who thinks the solution is to 
replace a leaking fixture without knowing exactly what the problem is, 
is not worth calling again.

Re: Moen faucet problem - Han - 2009-05-24 20:14:00

Ken <K...@invalid.com> wrote in
news:gvcmtf$m67$1...@news.eternal-september.org: 

> Han wrote:
>> I know there is an ongoing faucet discussion, but a new thread seems
>> in order.
>> 
>> We have a Moen kitchen faucet, model Extensa.  It has developed a
>> leak somewhere and despite some 3 visits by the local plumber and
>> some $220 in charges, it still seems to leak somewhere.  All the
>> fittings have been removed and retightened, it has received a
>> replacement cartridge, and it still seems to leak from somewhere in
>> the bottom "body".  It is not spraying, just dripping slightly, which
>> is baffling the plumber and us.  
>> 
>> The faucet was installed during remodeling about 8 or 9 years ago.  
>> 
>> Recently we had to replace the water heater, because some riser pipe
>> had completely corroded and was "shedding" waxy feeling white pieces
>> (Zn hydroxide?) which plugged up things especially inside the sprayer
>> hose. 
>> 
>> We were told during the last plumber visit that if the leak persisted
>> we shoul replace the faucet.  Something like if we bought the faucet,
>> the plumber would after all this install it free of charge.
>> 
>> We like the way the faucet works and looks, but are a bit hestant a
>> bout a direct replacement.  The Moen site lists it as $363.50, 
>> 
>> <http://www.moen.com/ecatalog/detail/extensa/chrome-one-handle-low-arc
>> - pullout-kitchen-faucet/_/R-CONSUMER%3A7560C> 
>> 
>> http://snipurl.com/ip9n8
>> 
>> but apparently it is possible to get it cheaper.
>> 
>> Does anyone have an opinion on the faucet or te problem?
>> 
> 
> "A leak somewhere" is pretty vague.  Someone needs to find out where
> it is leaking and then make a decision on what to do.  I find a very
> slow leak can be detected best with a paper tissue as it absorbs the
> water easily.  I would say that a plumber who thinks the solution is
> to replace a leaking fixture without knowing exactly what the problem
> is, is not worth calling again.

I agree with your statements.  However, it is not a gush, just an 
annoying drip, and I don't know exactly where it comes from.  It seems to 
be somewhere up in the body, but exactly where I cannot determine.  As 
said, the cartridge was replaced, and now the movements of the faucet 
parts are much smoother, but the thing still seems to leak.

-- 
Best regards
Han 
email address is invalid

Re: Moen faucet problem - Nate Nagel - 2009-05-24 21:12:00

Han wrote:
> I know there is an ongoing faucet discussion, but a new thread seems in 
> order.
> 
> We have a Moen kitchen faucet, model Extensa.  It has developed a leak 
> somewhere and despite some 3 visits by the local plumber and some $220 in 
> charges, it still seems to leak somewhere.  All the fittings have been 
> removed and retightened, it has received a replacement cartridge, and it 
> still seems to leak from somewhere in the bottom "body".  It is not 
> spraying, just dripping slightly, which is baffling the plumber and us.  
> 
> The faucet was installed during remodeling about 8 or 9 years ago.  
> 
> Recently we had to replace the water heater, because some riser pipe had 
> completely corroded and was "shedding" waxy feeling white pieces (Zn 
> hydroxide?) which plugged up things especially inside the sprayer hose.
> 
> We were told during the last plumber visit that if the leak persisted we 
> shoul replace the faucet.  Something like if we bought the faucet, the 
> plumber would after all this install it free of charge.
> 
> We like the way the faucet works and looks, but are a bit hestant a bout 
> a direct replacement.  The Moen site lists it as $363.50, 
> 
> <http://www.moen.com/ecatalog/detail/extensa/chrome-one-handle-low-arc-
> pullout-kitchen-faucet/_/R-CONSUMER%3A7560C> 
> 
> http://snipurl.com/ip9n8
> 
> but apparently it is possible to get it cheaper.
> 
> Does anyone have an opinion on the faucet or te problem?
> 

no specific feedback on your problem, but are you sure it's the faucet 
and not the gasket between the faucet and sink? I know the one in my 
bathroom will leak if you splash water on the countertop, but if you are 
careful not to, the cabinet will remain dry as a bone.  Fix would simply 
be to R&R the whole faucet, replacing the gasket.

nate

-- 
replace "roosters" with "cox" to reply.
http://members.cox.net/njnagel

Re: Moen faucet problem - Ed Pawlowski - 2009-05-24 23:14:00

"Han" <n...@nospam.not> wrote in message
> We have a Moen kitchen faucet, model Extensa.  It has developed a leak
> somewhere and despite some 3 visits by the local plumber and some $220 in
> charges, it still seems to leak somewhere.  All the fittings have been
> removed and retightened, it has received a replacement cartridge, and it
> still seems to leak from somewhere in the bottom "body".  It is not
> spraying, just dripping slightly, which is baffling the plumber and us.

There are a few p ossibilities.  Crack in a casting, crack or split in the 
hose, etc.

What is important is the following
If you need installation assistance,

replacement parts or have questions

regarding our warranty, please call our

Product Consultants at:

U.S.: 1-800-289-6636

Monday - Friday 8:00 a.m.

In the manual, it states:
Moen warrants to the original

consumer purchaser for as long as the original

consumer purchaser owns their home (the

“Warranty Period” for homeowners), that

this faucet will be leak- and drip-free during

normal use and all parts and finishes of this

faucet will be free from defects in material

and manufacturing workmanship. All other

purchasers (including purchasers for industrial,

commercial and business use) are warranted

for a period of 5 years from the original date

of purchase (the “Warranty Period” for

non-homeowners).

If this faucet should ever develop a leak or drip

during the Warranty Period, Moen will FREE OF

CHARGE provide the parts necessary to put the

faucet back in good working condition and will

replace FREE OF CHARGE any part or finish that

proves defective in material and manufacturing

workmanship, under normal installation,

use and service. Replacement parts may be

obtained by calling 1-800-289-6636



There may be some inconvenience, but they will solve the problem from what 
I've read. 



Re: Moen faucet problem - in2dadark - 2009-05-24 23:37:00

On May 24, 7:35=A0pm, Han  wrote:
> I know there is an ongoing faucet discussion, but a new thread seems in
> order.
>
> We have a Moen kitchen faucet, model Extensa. =A0It has developed a leak
> somewhere and despite some 3 visits by the local plumber and some $220 in
> charges, it still seems to leak somewhere. =A0All the fittings have been
> removed and retightened, it has received a replacement cartridge, and it
> still seems to leak from somewhere in the bottom "body". =A0It is not
> spraying, just dripping slightly, which is baffling the plumber and us. =
=A0
>
> The faucet was installed during remodeling about 8 or 9 years ago. =A0
>
> Recently we had to replace the water heater, because some riser pipe had
> completely corroded and was "shedding" waxy feeling white pieces (Zn
> hydroxide?) which plugged up things especially inside the sprayer hose.
>
> We were told during the last plumber visit that if the leak persisted we
> shoul replace the faucet. =A0Something like if we bought the faucet, the
> plumber would after all this install it free of charge.
>
> We like the way the faucet works and looks, but are a bit hestant a bout
> a direct replacement. =A0The Moen site lists it as $363.50,
>
> <http://www.moen.com/ecatalog/detail/extensa/chrome-one-handle-low-arc-
> pullout-kitchen-faucet/_/R-CONSUMER%3A7560C>
>
> http://snipurl.com/ip9n8
>
> but apparently it is possible to get it cheaper.
>
> Does anyone have an opinion on the faucet or te problem?
>
> --
> Best regards
> Han
> email address is invalid

Replace the plumber..

Re: Moen faucet problem - Frank - 2009-05-25 06:46:00

in2dadark wrote:
> On May 24, 7:35 pm, Han  wrote:
>> I know there is an ongoing faucet discussion, but a new thread seems in
>> order.
>>
>> We have a Moen kitchen faucet, model Extensa.  It has developed a leak
>> somewhere and despite some 3 visits by the local plumber and some $220 in
>> charges, it still seems to leak somewhere.  All the fittings have been
>> removed and retightened, it has received a replacement cartridge, and it
>> still seems to leak from somewhere in the bottom "body".  It is not
>> spraying, just dripping slightly, which is baffling the plumber and us.  
>>
>> The faucet was installed during remodeling about 8 or 9 years ago.  
>>
>> Recently we had to replace the water heater, because some riser pipe had
>> completely corroded and was "shedding" waxy feeling white pieces (Zn
>> hydroxide?) which plugged up things especially inside the sprayer hose.
>>
>> We were told during the last plumber visit that if the leak persisted we
>> shoul replace the faucet.  Something like if we bought the faucet, the
>> plumber would after all this install it free of charge.
>>
>> We like the way the faucet works and looks, but are a bit hestant a bout
>> a direct replacement.  The Moen site lists it as $363.50,
>>
>> <http://www.moen.com/ecatalog/detail/extensa/chrome-one-handle-low-arc-
>> pullout-kitchen-faucet/_/R-CONSUMER%3A7560C>
>>
>> http://snipurl.com/ip9n8
>>
>> but apparently it is possible to get it cheaper.
>>
>> Does anyone have an opinion on the faucet or te problem?
>>
>> --
>> Best regards
>> Han
>> email address is invalid
> 
> Replace the plumber..

I agree and replace the faucet yourself.  Exactly what I did and saved $100.

Re: Moen faucet problem - Lefty - 2009-05-25 07:37:00

Check the vacuum breaker.  Moen has a known issue on this one.


"Han" <n...@nospam.not> wrote in message 
news:X...@216.151.153.47...
>I know there is an ongoing faucet discussion, but a new thread seems in
> order.
>
> We have a Moen kitchen faucet, model Extensa.  It has developed a leak
> somewhere and despite some 3 visits by the local plumber and some $220 in
> charges, it still seems to leak somewhere.  All the fittings have been
> removed and retightened, it has received a replacement cartridge, and it
> still seems to leak from somewhere in the bottom "body".  It is not
> spraying, just dripping slightly, which is baffling the plumber and us.
>
> The faucet was installed during remodeling about 8 or 9 years ago.
>
> Recently we had to replace the water heater, because some riser pipe had
> completely corroded and was "shedding" waxy feeling white pieces (Zn
> hydroxide?) which plugged up things especially inside the sprayer hose.
>
> We were told during the last plumber visit that if the leak persisted we
> shoul replace the faucet.  Something like if we bought the faucet, the
> plumber would after all this install it free of charge.
>
> We like the way the faucet works and looks, but are a bit hestant a bout
> a direct replacement.  The Moen site lists it as $363.50,
>
> <http://www.moen.com/ecatalog/detail/extensa/chrome-one-handle-low-arc-
> pullout-kitchen-faucet/_/R-CONSUMER%3A7560C>
>
> http://snipurl.com/ip9n8
>
> but apparently it is possible to get it cheaper.
>
> Does anyone have an opinion on the faucet or te problem?
>
> -- 
> Best regards
> Han
> email address is invalid 



Re: Moen faucet problem - Han - 2009-05-25 08:42:00

"Lefty" <d...@centurytel.net> wrote in
news:0...@centurytel.net: 

> Check the vacuum breaker.  Moen has a known issue on this one.
> 
> 


What's a vacuum breaker and where is it?

-- 
Best regards
Han 
email address is invalid

Re: Moen faucet problem - Han - 2009-05-25 08:43:00

Thanks all fro replying.  I will call Moen tomorrow, especially if I can 
find the receipt.

-- 
Best regards
Han 
email address is invalid

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